Roger and Carol helped me find the perfect piano bench to go with my Baldwin baby grand. The original owner had refinished the piano in a hard to find light wood veneer, and they were able to locate a bench that was a near perfect match, the exact style I was looking for, and sanded the finish to replicate the sheen of my piano. I took my music stand into the shop for them to use as an example, and Roger tweaked the music stand prop free of charge so that it now meets up with proper alignment. The customer service was impeccable, with Carol corresponding immediately in email to swap photos to start the process, and the bench was available in less than a week from placing my order. And, despite how busy they are with customers and orders, both of them made ample time to talk with me and show me around the store – Carol even compiled a list of the best teachers and tuners near me. Roger appeased the musician – engineer in me by demoing and explaining his player piano installation, which is amazing! Roger’s is the only piano shop for me!
JLR – Hingham, MA